Big Baazi / Big Boost Rules and Regulations in India

These general terms govern registration, access, and use of all betting and related services provided on the official platform for users located in India.

By creating an account, completing registration, accessing the site or app, or placing any bet, you confirm that:

• You have read and understood these terms and conditions.
• You agree to be legally bound by the current version of these terms and any future updates.
• You accept that additional rules may apply to particular games, events, bonuses, or promotions.

User eligibility and legal use

To use the services and place bets you must:

• Be at least 18 years of age.
• Have full legal capacity to enter into a binding contract under Indian law.
• Be located in a jurisdiction where online skill-based betting or gaming offered on the platform is allowed and not prohibited under local law.
• Not be self-excluded or restricted from gambling or gaming activities.

You are responsible for checking that access to online betting and gaming services is legal in your state or territory under Indian law and any local regulations. Use of the services in violation of applicable law is strictly prohibited. The operator may refuse, suspend, or close any account if there is a reasonable belief that the services are being used in breach of law or these terms.

Account registration and accuracy of information

Registration is required before you can place any bet, receive any bonus, or use real money services. During registration, you must:

• Provide true, accurate, current, and complete personal details.
• Maintain and promptly update your data so that it remains accurate.

The operator may, at any time:

• Request documents to verify your identity, age, address, payment methods, or source of funds.
• Restrict, suspend, or close your account if you submit false or misleading information, refuse verification, or fail any compliance check.

Each user may hold only one active account for real money play. Duplicate, shared, or jointly owned accounts are not permitted and may lead to closure and possible cancellation of bets or bonuses.

Operator rights to modify terms and services

The operator reserves the right to:

• Update, revise, or replace these terms and conditions.
• Change, limit, or discontinue any event, market, feature, or bonus.
• Adjust odds, betting limits, or payout rules for operational or legal reasons.

If the terms are updated, the revised version will be published on the official website and, where appropriate, in the mobile application. Continued use of the services after such publication will be treated as your acceptance of the updated terms. You are advised to read this page regularly.

Proper use of the platform

You agree to use the website, app, and all services only for lawful purposes and in line with these terms. You agree not to:

• Interfere with, disrupt, or harm the technical operation of the platform.
• Use any automated tool, bot, script, or software to place bets, manipulate odds, or access data.
• Attempt to gain unauthorised access to any account or system.
• Collude with other users or third parties to influence any event or outcome.
• Use the services for any fraudulent, criminal, or improper activity, including money laundering.

The operator may suspend or close your account, cancel bets, or restrict access if there is suspicion of misuse, cheating, match fixing, odds manipulation, bonus abuse, or any other prohibited conduct.

Content ownership and intellectual property

All intellectual property rights in the platform, including the design, text, graphics, logos, odds displays, event data, software, and other content, belong to the operator or its licensors. You are granted a limited, personal, non-transferable licence to access and use the services on your own devices for private, non-commercial entertainment.

You may not:

• Copy, modify, distribute, or publicly display any content from the platform.
• Use any trade marks or brand identifiers without prior written consent.
• Reverse engineer, decompile, or attempt to access the source code of any system.

Limitation of liability

To the maximum extent allowed under applicable Indian law, the operator will not be responsible for:

• Any loss arising from interruption, delay, or failure of communication systems, hardware, or internet services that affect access, bets, odds, settlement, or bonuses.
• Any error in data input, odds display, event information, or market availability that occurs due to technical faults or third-party data suppliers.
• Losses resulting from misuse of your login details or unauthorised access to your account where you have failed to keep your credentials secure.

The total liability of the operator for any claim connected to your account, bets, or use of services will be limited to the lesser of:

• The amount of the contested stake, or
• The net amount available in your account, or
• Any maximum amount required under mandatory law.

Nothing in these terms will limit or exclude any liability that cannot be excluded under applicable Indian law, such as liability for fraud.

This section explains the general rules that apply to all bets, odds, events, and markets offered on the platform, unless a specific game or sport has its own special rules.

Eligibility for placing bets

You may place a bet only if:

• Your registration has been completed and your account is active.
• You are logged into your own account and not acting on behalf of another person.
• You have sufficient cleared balance in your account to cover the full stake.
• You are not subject to any self-exclusion, time-out, or betting limit that blocks the wager.

Bets placed in breach of eligibility requirements may be voided and the account may be restricted.

Acceptance of bets

A bet is considered accepted only when:

• It appears in your betting history as “placed”, “accepted”, or an equivalent status.
• A unique transaction or bet reference is generated.

Placing a bet in the bet slip or pressing the confirmation button does not guarantee acceptance if:

• The market or event has already closed or is suspended.
• The odds or market information changed before acceptance.
• There is an obvious error in odds or event details.

The operator may refuse, limit, or partially accept any bet at its discretion and in line with operational and legal requirements.

Minimum and maximum betting amounts

• Each market or event may have defined minimum and maximum stake amounts.
• These limits can vary by sport, event, market type, odds level, and user account status.
• Limits may be adjusted at any time for risk management, technical, or legal reasons.

You are responsible for checking current limits displayed in the bet slip before confirming your bet. If a stake exceeds the allowed maximum, the bet may be reduced or declined.

Odds, results, and settlement

• Odds represent the price at which your bet is offered at the time of placement.
• Odds may change frequently in response to market conditions and event information.

Settlement of bets will generally be based on:

• The official result declared by the relevant sporting body or event organiser.
• Authentic data feeds and result sources selected by the operator.

If an event is postponed, abandoned, or cancelled, the specific rules for that sport or market will determine whether the bets remain valid, are carried forward, or are voided. In case of discrepancy between different information sources, the operator’s settlement decision, based on official data, will be final.

Calculation of wins and losses

Unless specified otherwise in particular rules:

• Winnings for a successful bet are calculated by multiplying the stake by the accepted odds, including or excluding the stake as defined in the market rules.
• For accumulator or multi bets, each selection must be settled as a win for the combined bet to succeed, unless stated otherwise.

If a selection is voided, that selection may be treated as having odds of 1.00 for calculation purposes, while the rest of the bet remains valid, unless special rules apply. Losses are limited to your confirmed stake amount for that particular bet.

Restrictions on betting

The operator may restrict bets in the following situations:

• Technical problems affecting odds, live data, or market availability.
• Suspected match fixing, suspicious betting patterns, or organised betting.
• Use of automated betting tools, scripts, or multiple coordinated accounts.
• Compliance requirements under Indian or international regulations.

Restrictions may include:

• Limiting stake size for particular markets or events.
• Adjusting or removing odds or bonuses.
• Blocking access to certain events or bet types for specific accounts.

Cancellation and voiding of bets

A bet may be voided, fully or partially, in situations including:

• Obvious error in odds, event, or market description.
• Incorrect settlement due to technical or data issues.
• Event cancellation where no official result is declared and specific rules require voiding.
• Breach of terms by the user, such as bonus abuse or multi-accounting.

In case of voiding:

• The stake for the affected bet or selection will normally be returned to your account balance.
• Any associated bonus or promotional advantage may be removed.

Once a bet has been accepted, you do not have a general right to cancel or amend it. Any cash-out feature, if available, is offered at the operator’s discretion and subject to its own rules and odds at the time of the request.

This section sets out the legal and operational rules for deposits, withdrawals, and other financial transactions related to your account in India.

Funding your account (deposits)

• Only registered users with an active account may deposit funds.
• You must use payment methods that are in your own name and are legally held and controlled by you.
• By initiating a deposit, you confirm that you are authorised to use the selected payment instrument and that the funds originate from legitimate sources.

Available deposit methods may include:

• Bank transfers and UPI-based transactions.
• Debit or credit cards, if supported and permitted under local rules.
• Approved e-wallets, payment gateways, or other digital instruments.

Certain methods may have specific limits, fees, or processing conditions. Details are normally displayed in the cashier or payments area. The operator is not responsible for any fees imposed by your bank, card issuer, or payment provider.

Withdrawals and payout rules

• Winnings and available balances may be withdrawn in line with these terms, subject to successful completion of any required KYC and compliance checks.
• As a general principle, withdrawals should be processed using the same method used for deposit, where feasible.
• The operator may require that all deposited amounts be wagered or used for eligible bets before a withdrawal is approved, subject to local regulatory and risk considerations.

The operator reserves the right to:

• Set minimum and maximum withdrawal limits per transaction, per day, or per month.
• Split payouts into multiple transactions due to technical, banking, or compliance reasons.
• Request additional documents before releasing funds, including proof of identity, address, payment method ownership, and source of funds.

Processing times and pending transactions

Processing times for deposits and withdrawals may vary depending on:

• The selected payment method.
• Banking hours, weekends, and public holidays in India and other relevant jurisdictions.
• Any required manual reviews for security or legal compliance.

Indicative time frames are typically shown in the cashier section but are not guaranteed. The operator will not be responsible for delays attributable to banks, payment providers, technical issues, or force majeure events.

Security checks, KYC, and AML requirements

Transactions may be reviewed to comply with applicable anti-money laundering and counter-terrorism financing obligations. Before processing withdrawals or certain deposits, the operator may request:

• Government-issued photo ID.
• Proof of residential address in India or other applicable location.
• Copies or screenshots of payment instruments used (with sensitive details masked as required).
• Information on occupation, income, and source of funds.

Failure to provide requested documents or information may result in:

• Delayed processing of withdrawals.
• Temporary or permanent account restrictions.
• Reporting of activity to relevant authorities, where required by law.

Transaction restrictions and reversals

To manage risk and meet legal requirements, the operator may:

• Limit the total transaction amount over a specific period.
• Block particular payment methods for specific users or jurisdictions.
• Refuse or reverse deposits and withdrawals where there is suspicion of fraud, misuse of bonuses, chargebacks, or other prohibited activity.

If a chargeback or payment dispute is initiated by you without valid grounds:

• The operator may recover any associated costs from your balance.
• The account may be closed and any outstanding bets, bonuses, or payouts cancelled.

Cancellation of payment operations

Once a deposit or withdrawal request has been submitted, cancellation may not always be possible. In limited cases, and only where operationally feasible, the operator may:

• Allow cancellation of a withdrawal request that is still pending and has not yet entered processing by the payment provider.
• Reverse a deposit that has not yet been credited, subject to banking rules.

Any such action will be at the sole discretion of the operator and must comply with banking, card scheme, and legal requirements.

Responsible gambling is a core principle of the platform in India. Betting services are intended as a form of entertainment and not a way to earn regular income or recover financial problems.

Safe use of betting services

You are encouraged to:

• Set a budget for bets and never stake money that you cannot afford to lose.
• Treat all betting and gaming outcomes as uncertain events.
• Avoid chasing losses or increasing stakes rapidly after a loss.
• Balance betting activities with other responsibilities and social, family, or work commitments.

If you feel that betting is no longer under control, you should stop using the services and seek support.

Account-based control tools

The platform may provide a range of tools to help manage your behaviour, such as:

• Deposit limits: Daily, weekly, or monthly caps on how much money you can add to your account.
• Loss limits or stake limits: Controls that restrict how much you can lose or stake over a given period.
• Time-out periods: Temporary suspensions of your access for a selected cooling-off period.
• Self-exclusion: Longer-term blocking of access to the account and betting services for a fixed period or indefinitely.

Availability and details of these tools will be specified in the responsible gambling section of the platform. Changes to limits may take effect instantly or after a cooling-off period, depending on local policies.

Recognising problem gambling

Warning signs that your gambling may be problematic can include:

• Spending more time and money on bets than planned.
• Borrowing money or selling possessions to fund betting.
• Hiding betting activity from family or friends.
• Using gambling as a primary way to escape stress, anxiety, or other issues.

If you recognise these patterns, consider using self-exclusion tools and contacting professional support services.

Support and counselling resources in India

Users in India who require assistance can reach out to:

• National or regional mental health helplines.
• Licensed psychologists, psychiatrists, or counsellors familiar with gambling-related issues.
• Reputable non-governmental organisations focused on addiction support.

Contact information for recommended support services may be listed in the responsible gambling area of the platform or can be obtained from local health authorities. The operator encourages users to seek independent advice if betting is causing financial, emotional, or social harm.

The operator is committed to complying with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws and regulations that apply to users in India and any relevant international standards.

Legal obligations and AML policy

The platform must take reasonable steps to:

• Prevent its services and accounts from being used for money laundering, terrorist financing, or other financial crimes.
• Identify and verify users, payment methods, and sources of funds where required.
• Maintain records of transactions and account activity for legally prescribed periods.
• Report suspicious or unusual activity to competent authorities, if mandated by law.

By using the services, you agree that your transactions may be monitored and that required information may be collected and stored.

Know Your Customer (KYC) and identity verification

KYC checks may be performed at registration, before deposits, prior to withdrawals, or at any time during the life of the account. As part of KYC, the operator may ask you to provide:

• Valid government-issued photo identification.
• Proof of address, such as a utility bill or bank statement.
• Proof of ownership of payment methods used for deposits and withdrawals.
• Information or documentation regarding your economic profile and source of funds.

If documents are not provided within a reasonable period or if they are found to be invalid or altered, the operator may restrict or close the account and retain funds as required under applicable law.

Monitoring of transactions and detection of suspicious activity

The platform uses internal systems, manual review, and, where relevant, third-party tools to monitor:

• Unusual transaction sizes, frequencies, or patterns.
• Rapid deposits followed by immediate withdrawals without genuine betting activity.
• Use of multiple accounts, devices, or IP addresses suspected to be linked.
• Bets or payment activity inconsistent with the stated profile or legitimate betting behaviour.

If activity is considered suspicious:

• The operator may place temporary holds on deposits, withdrawals, or bonuses.
• Additional questions or documents may be requested to clarify the nature of the transactions.
• A report may be submitted to relevant financial intelligence or law enforcement agencies, if required under applicable law, without informing you where the law prohibits such notification.

Consequences of AML and CTF breaches

In cases of suspected or confirmed AML or CTF violations, including use of the services to process funds from illegal activities, the operator may:

• Suspend or permanently close the account.
• Void bets, cancel bonuses, and restrict access to services.
• Freeze or confiscate funds in accordance with legal obligations and regulatory directions.
• Cooperate fully with law enforcement or regulatory agencies, including sharing account and transaction data where permitted or required by law.

You are prohibited from using the platform to disguise the origin of funds, transfer money between unrelated parties, or engage in any conduct that may be treated as money laundering, terrorist financing, or similar financial crime under applicable Indian or international legislation.

This privacy section describes how personal data of users in India is collected, used, stored, and protected when they access or use the betting services.

Types of personal data collected

The platform may collect the following categories of data:

• Identification details, such as name, date of birth, and government-issued ID numbers where permitted.
• Contact details, including postal address, email address, and phone number.
• Account information, such as username, password (stored in protected form), preferences, and settings.
• Transaction and payment data related to deposits, withdrawals, bets, bonuses, and account adjustments.
• Technical data, including device identifiers, IP address, browser type, and usage logs.
• Communication records, including email, chat, or call logs, where legally permissible.

Certain data may be mandatory in order to provide services or comply with legal obligations, such as KYC and AML requirements.

Purposes and legal basis for data use

Personal data is processed for purposes including:

• Creating and managing your account.
• Verifying identity, age, location, and eligibility for betting services.
• Processing deposits, withdrawals, bets, bonuses, and other transactions.
• Providing customer support and handling complaints or disputes.
• Meeting legal, regulatory, and tax obligations, including AML and responsible gambling duties.
• Ensuring security, preventing fraud, and detecting misuse of the platform.
• Improving services, tailoring content, and conducting analytics in aggregated or pseudonymised form.

Data is processed based on one or more lawful grounds, which may include contractual necessity, legal obligations, legitimate interests, or your consent where required by law.

Data sharing and third parties

Personal data may be shared, on a need-to-know basis, with:

• Payment service providers, banks, and financial institutions.
• Identity verification and KYC service providers.
• Data analytics, security, and fraud prevention partners.
• Regulatory, law enforcement, or government authorities when required by Indian law or other applicable regulations.
• Professional advisers such as auditors and legal counsel, subject to confidentiality duties.

Any third party processing personal data on behalf of the operator will be required to apply appropriate data protection and security measures.

Data storage, retention, and security

Personal data may be stored on secure servers located in India or in other jurisdictions that provide adequate data protection, subject to applicable laws.

• Data will be retained for as long as necessary for the purposes for which it was collected.
• Additional retention may be required to meet legal or regulatory obligations, including AML record-keeping rules.
• Once retention periods expire, data will be securely deleted or anonymised.

Technical and organisational measures are applied to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures are described further in the security section of these terms.

Your rights regarding personal data

Subject to applicable Indian laws and any limitations under those laws, you may have rights to:

• Access personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where it is no longer required or where continued processing is not justified.
• Object to certain types of processing or request restriction of processing in specific circumstances.
• Withdraw consent for processing where consent is the basis, without affecting the legality of processing carried out before withdrawal.

Requests to exercise these rights should be submitted through the official contact channels specified on the platform. The operator may need to verify your identity before acting on any request and may not always be able to comply fully where legal obligations require continued processing.

Any material changes to this privacy section will be notified by updating the text on the platform and indicating the effective date. You are advised to read this policy periodically.

Security of user accounts, personal data, and betting transactions is treated as a fundamental requirement of the services provided in India.

Protection of accounts and login details

• You are responsible for maintaining confidentiality of your username, password, and any other security credentials for your account.
• Login details must not be shared or disclosed to any third party, including family members or colleagues.
• You should choose a strong password and change it regularly.

If you suspect that unauthorised persons know your login details or have accessed your account, you must:

• Change your password immediately.
• Inform customer support through the official channels.

The operator may temporarily lock or restrict access to protect your account while investigations are carried out.

Technical and organisational security measures

The platform implements a range of security controls that may include:

• Encryption protocols to protect data transmitted between your device and the servers.
• Secure server configurations and firewalls designed to reduce the risk of unauthorised access.
• Regular security testing, monitoring, and updates to systems and software.
• Segregation of duties and access controls for staff handling user data and payment information.

Where available, users may be offered optional additional controls such as two-factor authentication for added account security.

Monitoring and fraud prevention

To safeguard the integrity of betting services and protect user accounts, the operator may:

• Monitor login attempts, device identifiers, and IP addresses for unusual patterns.
• Track transaction behaviour, bets, and bonuses for indicators of fraud, collusion, or technical abuse.
• Use automated systems and manual reviews to detect and block suspicious activities.

If abnormal activity is detected, the operator may:

• Suspend or limit access to the account.
• Block or delay deposits and withdrawals while checks are completed.
• Request additional information or documents to confirm identity and legitimacy of activity.

User responsibilities for secure use

To support overall platform security, you agree to:

• Use updated antivirus and anti-malware software on your devices.
• Avoid logging in from public or shared computers where your credentials may be compromised.
• Log out of your account after each session.
• Notify customer support promptly of any security incident, suspected fraud, or unauthorised transaction.

While robust measures are applied, no online system can be guaranteed as completely risk free. Use of the services involves some inherent security risks associated with internet-based communication, and you accept these risks when you access and use the platform.