Big Baazi / Big Boost India Support and Customer Service
Big Baazi / Big Boost customer support helps you get fast, safe answers for account, payment, bonus, and game issues. You can contact customer service through live chat on the website or app, phone helpline number, email support, and selected messaging and social platforms.
Support is available 24/7 in English and commonly used Indian languages, depending on the channel. Live chat usually replies in under a few minutes, phone support in a few minutes during peak hours, and email support replies within a few working hours.
Live Chat Support
Live chat is the fastest way to reach Big Baazi / Big Boost live support directly from the website or mobile app. You can chat in real time with the support team for quick questions and urgent issues.
How to use live chat
- Open the official website or log in on the app.
- Look for the chat icon in the bottom corner of the screen.
- Tap or click the icon to open the chat window.
- Select your language, type your question, and start the chat.
Best situations for live chat
- Login or OTP problems when signing in.
- Deposit not showing in balance.
- Withdrawal status or basic KYC document doubts.
- Bonus or offer questions before you join a promotion.
- Simple game support questions while playing.
Availability, languages, and response time
- Live chat is usually available 24/7 for registered players.
- Primary language is English, with support in Hindi and other Indian languages when agents are available.
- First reply generally comes within 1 to 3 minutes.
- Complex issues may take more time, but you will get regular updates in the same chat.
Tips to get faster answers on chat
- Mention your registered mobile number or user ID at the start of the chat.
- Write a short, clear summary of the issue in the first message.
- Share relevant details like transaction ID, game name, date and time, and amount.
- If there is an error on the screen, keep a screenshot ready and share it when asked.
- Stay in the chat window till the agent replies. If you disconnect, you may need to start again.
Email Support
Email support is suitable when you need detailed help, need to share documents, or want a written record of the answer from customer support. You can send an email from any email ID registered to your account.
How to contact through email
- Open your email app or website.
- Use the official support email address given in the app or on the contact page.
- Use a short and specific subject line, for example: “KYC verification issue” or “Deposit not credited”.
- In the email body, include your full name, registered mobile number, user ID, and a clear description of the issue.
- Attach screenshots, bank statements, or KYC documents only through the official support email.
Best situations for email support
- KYC and account verification queries.
- Payment reconciliation, such as double charges or bank disputes.
- Detailed complaints or feedback where you need a written answer.
- Technical support issues that need logs or multiple screenshots.
- Follow-up on earlier chats or calls when you want a proper trail.
Availability and response time
- Email support works every day, including weekends.
- You can send an email at any time; agents review during their working shifts.
- First response usually arrives within 2 to 6 working hours.
- Complex payment or compliance checks can take up to 24 to 48 hours.
Tips for faster email support
- Send the email from the same email ID that is linked to your account.
- Use one email thread per issue to avoid confusion.
- Attach all relevant files in one mail so agents do not have to request again.
- Avoid sharing passwords or OTPs; support team will never ask for them.
- Check your spam or promotions folder in case the reply email is filtered there.
Phone Support
Phone support connects you directly to a support agent on a helpline number for urgent or sensitive issues. Many players in India prefer a voice call when money or security is involved.
How phone support works
- Find the latest support number or free number inside the app or on the official contact page.
- Check if the helpline number is toll free or chargeable based on your telecom operator.
- Call the helpline and follow the IVR instructions if any are given.
- Keep basic verification details ready so the agent can confirm your identity.
Best situations for phone support
- High-value deposit or withdrawal concerns.
- Urgent account security issues, such as suspected unauthorised access.
- Trouble receiving OTPs for login or payments.
- Situations where chat or email replies are delayed and you need a quick verbal answer.
Availability and response expectations
- Helpline number timings and language options are shown inside the app and on the website.
- In busy hours, you may wait a few minutes before an agent answers.
- Most simple issues are resolved in a single call.
- Complicated technical or payment cases may be escalated and then updated by SMS, email, or chat.
Tips for smoother calls
- Keep your registered mobile number, user ID, and recent transaction details nearby.
- Call from your registered phone number when possible to make verification faster.
- Note down any reference number shared by the agent for future follow-up.
- If the line is busy, try again after a short gap or use live chat in parallel.
Technical Support
Dedicated technical support helps you when games do not load, bets do not settle, or payments fail due to technical errors. You can reach the specialised support team through live chat, email, or the phone helpline mentioned on the website.
How to reach technical support
- Start a live chat and select the category related to technical or game issues.
- Use the support email and mention “Technical issue” in the subject line.
- Call the helpline number and inform the agent that you are facing a technical problem.
Common issues handled by technical support
- Login issues, app crashes, or OTP not receiving on your device.
- Deposit deducted from bank or wallet but not credited to your gaming balance.
- Withdrawals stuck in processing for longer than the normal time.
- Game support for rounds that got stuck, bets not settled, or winnings not updated.
- Problems after app update or installation on different devices.
Response and resolution timelines
- First acknowledgement through chat or phone is usually quick.
- Many technical issues get fixed in real time or within a few hours.
- Some cases need checks with payment providers or game suppliers and can take 24 to 72 hours.
- You will get updates on email, SMS, or chat once there is progress.
Tips to speed up technical support
- Share exact error messages, screenshots, and the time when the problem occurred.
- Mention device model, operating system version, app version, and internet type, for example Wi-Fi or mobile data.
- For payment issues, include transaction ID, bank reference ID, and amount.
- Avoid repeated new tickets for the same issue; use the same thread or reference number.
VIP and Priority Support
VIP and priority support offer faster responses and dedicated assistance for high-value and high-frequency players in India. Priority service focuses on quicker handling of account, payment, and game issues.
How VIP and priority support works
- VIP status or high-tier level is assigned based on gameplay, deposits, and activity, as per the programme rules.
- Eligible players may get a dedicated support number, priority live chat queue, or a direct support email.
- Some VIP players may also have a personal manager who helps coordinate support requests.
Best use cases for VIP support
- Large deposit and withdrawal planning and limits.
- Detailed questions on personalised offers, cashback, or tournaments.
- Faster review of KYC and account checks within policy.
- Escalation of complex technical or payment issues.
Response expectations for VIP players
- Priority chat responses often come within a minute, subject to availability.
- Calls on VIP helpline numbers usually have lower waiting time.
- Email replies for VIP queries are typically faster than standard queues.
Tips to benefit from VIP support
- Check the VIP section in your account for contact details and timings.
- Save any dedicated VIP support number or email provided to you.
- Use VIP channels only for your own account linked to that status.
- For non-VIP friends or family, ask them to use regular customer support channels listed on this page.
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Social Media and Messaging Support
Social media and messaging platforms give another way to contact customer service, mainly for general questions, simple updates, or quick follow-ups. Always use only the official, verified accounts shown on the website or in the app.
How to use messaging and social channels
Best use cases for social and messaging support
Response time and expectations
Tips for safe and effective messaging